This new AI service will transcribe conference calls in real-time

This new AI service will transcribe conference calls in real-timeThis new AI service will transcribe conference calls in real-timeWith a new voice-driven, artificially-intelligent service, youll never have to pay attention during long, boring conference calls again. AfterDialpad acquired TalkIQsreal-time speech recognition technology, Dialpad announced that it has created a version of VoiceAI, a service to give employees real-time transcription and analysis of what they just heard in a call.Real-time transcription means you dont have to pay attention to calls as muchNow if you drift off during an earnings report, the VoiceAI will save you when your boss asks for a follow-up report of action items. Dialpad said VoiceAI will not only give you accurate, automatic transcriptions of any conversation, but feedback as well on how the call is going.Dialpad said the new service will identify positive and negative intent signals in client conversations and calculate customer satisfaction scor es for 100% of calls.When a conversation starts going off the rails, youll have a better chance at knowing when to intervene on a call. Dialpad said the service can provide real-time recommendations to representatives as conversations happen.In a future world, technology can provide you with a detailed record of every business call youve ever had. Thats a world that Dialpad sees happening.You should have automated note-taking with every business call, you should be able to push into Salesforce and pull up your records or history of every support conversation youve ever had out of Zendesk,Dialpad CEO Craig Walker said. Its literally just changing the power of unterstellung conversations from this one-time chat to being able to have actionable notes.